This an animated excerpt from Brené Brown's excellent and humorous TED Talk on "The Power of Vulnerability". This video makes a great point about the difference between sympathy and empathy, the courage it can take to demonstrate empathy, and the impact that empathy can have.
How is this relevant to dispute resolution and conflict management? Treating vulnerability as a strength instead of a weakness, and showing empathy towards the person with whom we are in conflict can not only lead to solutions, but can also strengthen the underlying relationship.