Online Mediating Resources

Thank you to Mediate.com for this great compilation of online mediating resources!


Training:

• Pouring a Little Psychological Water on Online Dispute Resolution, by Jean Sternlight
• Online Dispute Resolution: Stinky, Repugnant, or Drab, by Robert Condlin
• What Dinosaurs Can Teach Lawyers about How to Avoid Extinction in the ADR Evolution, by Elayne E. Greenberg and Noam Ebner

Getting Started:

• Practice Set-up, article by David Smith
• Practical Set-up with Zoom, article by Clare Fowler
• Alternatives to Zoom, article by LifeHacker
• Online Mediation Guidelines, by MediateBC

Security

• LastPass
• DashLane

Here are some recommended resources on video conferencing and ADR:

• AAA-ICDR® Virtual Hearing Guide for Arbitrators and Parties Utilizing ZOOM 
• Frequently Asked Questions About Videoconferencing for Arbitrators. National Academy of Arbitrators.
• How to Incorporate Videoconferencing into Your Arbitration Practice. NAARB. 
• Video Arbitration: A Guide for Labor and Management Advocates. FMCS.
• CPR’s Annotated Model Procedural Order for Remote Video Arbitration Proceedings 
• Draft Procedural Order to Govern Virtual Arbitration Proceedings by R.F. Ziegler .
• Guidance Note on Remote Dispute Resolution Proceedings. Chartered Institute of Arbitrators.
• Seoul Protocol on Video Conferencing in International Arbitration

Process:

• Zoom settings, Standard Settings list
• Zoom Standards, FDRIO by Julie Gill and Cathryn Paul
• Sample Ground Rules, article discussing online confidentiality
• Online Etiquette, article by the NY Times

Next Steps:

• Sample Mediation Agreement.docx, CIS version by Roger Moss
• Download AgreementCreation.pdf
• Download VideoConferencingConfidentialityAgreement.docx
• After mediation, many send the agreement via DropBox or Caseload Manager for clients to review and sign.

Payment:

• Many mediators are still charging for online mediations with the same hourly rate. Some have set-up new processes, such as charging per conversation, which might only last 20 minutes with each party.
• Payment options are Paypal.me, Zelle, Venmo, and Square. Set-up an account and send clients the link to pay.

Teaching and Presenting:

• Best Practices for Online Teaching, Webinar produced by Mitchell Hamline
• Teaching Online, article by Noam Ebner

Software

• Caseload Manager: Case management system produced by mediate.com
• CREK: case management system, designed by Colin Rule
• MODRIA: court/large scale case management
• Zoom: video-conferencing software
• MODRON: video and text software
• MS Teams: allows for video and chat meetings, with assignments, no breakout rooms
• Webex: video-conferencing software

Neutral Rosters/Career:

• netneutrals.com
• resolver.co.uk
• esports adr
• kleros.io
• EEOC online mediator roster
• BBB online mediator roster
• mediation.org
• aaamediation.org--they send cases to the affiliate mediator panel
• fairclaims.com
• fairshake.com